Managed User Experience Service (MUES)

WE MANAGE YOUR USER EXPERIENCE AND THEIR TECHNOLOGY. 

In a world where the way we work is forced to adapt and evolve continuously, employers and employees seek the flexibility to use the relevant technology of their choice to get their job done in the moment.

Many organisations still struggle to provide that flexibility and security to keep employees connected and protected to work from almost any screen, anywhere.

This is primarily due to an inability to keep up with the proliferation of new device types, interactive surfaces, applications, and security that users want and need to get their job done.

At Delv, we know a stagnate or slow technology strategy can impact users, customers and ultimately, the business.

MUES by Delv manages the user experience by enabling organisations to deploy user technology faster than ever before, pivot to new ways of working and transition between technology systems— all of which can be managed through one intuitive interface.

A USER-CENTRIC APPROACH TO TECHNOLOGY AND CORPORATE ACCESS.

The solution removes the challenges of managing hundreds of device types, connectivity types and access methods, whilst increasing security and productivity. This is done by combining all the essential features a user may need to work securely on any device, anywhere, anytime. MUES saves businesses money, whilst increasing security, uplifting user engagement, speeding up user onboarding and dramatically increases employee outputs— no matter the technology, software or platform.

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MANAGING YOUR USER’S EXPERIENCE AT EVERY TOUCHPOINT

Delv provides a zero-touch, end-to-end technology and user management solution, which allows your tech teams and users to focus on their job at hand, not the technology to get it done.

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MUES FEATURES

MUES can cover every element when it comes to corporate technology management. Reducing the strain on your internal technical teams and providing a positive and seamless user experience for your employees.

SERVICE DESK SUPPORT

Our on-shore service desk provides a user-first approach to support, helping your users get the most out of their technology.

ASSET REGISTER

Delv will create and maintain an Asset Register where device details such as IMEI, Serial#, SIM#, Mobile#, user, cost centre, Asset ID and other relevant details can be recorded.

STAGING

Completed in our Sydney-based warehouse, we can pre-configure end-user hardware for a personalised and enhanced user experience.

CARRIER MACs

Moves, Adds, Changes (MACs) related to carrier requests and incidents. This includes activities such as change of ownership, voicemail issues, SIM card replacement and registration.

UNIFIED ENDPOINT MANAGEMENT (UEM)  MACs

Moves, Adds, Changes (MACs) for the UEM platform. This includes items such as adding or changing users between UEM management groups.

DEVICE LOGISTICS

Our specialised logistics and distribution officers ensure that your end-user technology is readily available at the right locations at the right times while providing full visibility of distribution status through Delv’s ‘Blue Drop’ application.

WAREHOUSING

Delv can provide key sites with our smart lockers. This allows for on-demand hardware deployments, hot swaps and repairs for your users. Alternatively, we can store the devices for you, pre-staged and dispatch them at short notice.

DEVICE PROCUREMENT & REPAIRS

Delv will place orders for all hardware, SIM cards and accessories, as well as an end-to-end repair replacement service configured around your way of working.

APPLICATION SUPPORT

Delv will aid with Application Support from deployment, revoking of applications via the UEM platform and basic support of selected managed applications.

ACCESSIBLE THROUGH ONE INTUITIVE PLATFORM.

MUES wraps unified endpoint management (UEM), augmented intelligence, automation, interactivity, security, technology, connectivity, service and support, all into the one solution.

The MUES platform provides an intuitive interface for your organisation to easily view, manage and report on users and their technology. This provides
 your organisation visibility, security and helps identify opportunities for cost-savings.

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THE MUES PLATFORM. 

USER-CENTRIC

An intuitive interface that adapts to your user’s needs and organisational requirements. This provides users access to the systems, technology and information that is important to them.

COMPLIANT & SECURE

MUES will allow your tech team to manage access and enforce corporate policies and security requirements to users and their devices in realtime. 
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PLATFORM & TECHNOLOGY AGNOSTIC

Our engineers will work with your existing software or design and deploy whatever you need to get the job done. MUES has a fully supported multi-carrier connection, registration and activation​.

LIFECYCLE MANAGEMENT

With you throughout the entire technology lifecycle. Staging, warehousing, distribution, repairs, disposal, Common Criteria certified data sanitisation, asset registration and detailed reporting.

ONE VIEW

Single pane of glass experience. MUES gives you one intuitive interface and access to configuration, additions, changes and visibility of all users, technology, applications and security.

SCALABLE

As your organisation evolves, the MUES platform will grow with you. Unlocking capabilities and interactions to support enhanced technologies, user demand and business directions. 

OUR METHODOLOGY AND SERVICES.

Delivering an end-to-end service to bring our solutions to life.

1

CONSULT & ADVISE

We will research and tailor a strategy to fit your organisation, uncovering the right technologies to enable your business.

2

PLAN & DESIGN

We will design and document technology solutions, process improvements and transformation technology road maps.

3

BUILD & DEPLOY

We will build the designed solutions, deploy in your environment and upskill your workforce to fully utilise the defined solution.

4

MANAGE & SUPPORT

Throughout this process, we will manage your technology and users, supporting your business while identifying opportunities for enhancement and efficiency.